How many enquiries are you missing out on?
Its mine and my wife's wedding anniversary this weekend so I decided (in my infinite wisdom, my wife begs to differ) to rent a powerful sports car for the weekend and go away in style... nothing wrong with my car but I fancied a change and to live it up a little seeing as I have been working so hard for the past 8 months!
So I checked out a couple of prestige car rental firms online and made some calls. ALL had answerphones and out of the three I rang one has yet to ring back (now 4 days later), one rang back 2 days after my initial call and the other rang back within 10 minutes apologising for not answering soon enough as he was with a client.
Guess which one I rented a sports car from?
Poor and delayed responses to enquiries are not an indication of good service. How long does it take you to respond to an initial enquirer?
Right I'm off for a weekend of living it up... ;)
So I checked out a couple of prestige car rental firms online and made some calls. ALL had answerphones and out of the three I rang one has yet to ring back (now 4 days later), one rang back 2 days after my initial call and the other rang back within 10 minutes apologising for not answering soon enough as he was with a client.
Guess which one I rented a sports car from?
Poor and delayed responses to enquiries are not an indication of good service. How long does it take you to respond to an initial enquirer?
Right I'm off for a weekend of living it up... ;)
posted by Darren Moloney at 11/16/2006 08:38:00 PM
2 Comments:
Happy anniversary to you and your wife Daz!
This happens all to often IMO. I had exactly the same experience when trying to find a dentist (not as exciting as a sports car I hear you say). Between the answering machines, calls ringing out and an unhelpful receptionist, my 8 possibilities were whittled down to 1. I wonder why some businesses bother.
Hi Sophie
Just got back from our weekend away.
The sports car was exciting. Not sure it would be practical to run as a day to day car but it did get admiring looks and glances from the public (which was nice).
Yup some business responses are really poor yet somehow they still seem to do well!
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