Royal Mail Automated Phone System SUCKS
I had the postie stick a Royal Mail "while you were out" card recently through the door and thought I would phone the local office to arrange redelivery. I wasn't convinced why Royal Mail wanted me to go online and hand over personal details I didn't think they needed (i.e. my email!!)...
So I rang the number they provide on the card and spent over 15 minutes in a continuous loop - each time the automated operator stating (after some longwinded advertorial nonsense) "press 1 for redelivery over the phone".... had to admit it gets frustrating, especially when I am busy, but made worse by a stupid automated phone system that sent me loopy.
Eventually I did what anyone else would do and chose the "Press 2" option to speak about a redelivery thats been booked already which got me through to a somewhat helpful phone operator, who then tried to convince me I should be the one to go into the centre of Swindon a week before Xmas to pick up the mail cause they were so busy. No wonder I get cross.
Why does the Royal Mail hide its poor levels of service behind the "its Xmas, we're busy" facade?
Especially when all we hear is how they are struggling to compete against competitors like TNT and email and demand for their service is dropping to an unprecedented level. Seems like the directors should pull their fingers out from somewhere dark and deep and get their act together, it might just give them that valid reason to be overpaid....
I'm told to expect the packages on Monday but I'm not holding out much hope....
So I rang the number they provide on the card and spent over 15 minutes in a continuous loop - each time the automated operator stating (after some longwinded advertorial nonsense) "press 1 for redelivery over the phone".... had to admit it gets frustrating, especially when I am busy, but made worse by a stupid automated phone system that sent me loopy.
Eventually I did what anyone else would do and chose the "Press 2" option to speak about a redelivery thats been booked already which got me through to a somewhat helpful phone operator, who then tried to convince me I should be the one to go into the centre of Swindon a week before Xmas to pick up the mail cause they were so busy. No wonder I get cross.
Why does the Royal Mail hide its poor levels of service behind the "its Xmas, we're busy" facade?
Especially when all we hear is how they are struggling to compete against competitors like TNT and email and demand for their service is dropping to an unprecedented level. Seems like the directors should pull their fingers out from somewhere dark and deep and get their act together, it might just give them that valid reason to be overpaid....
I'm told to expect the packages on Monday but I'm not holding out much hope....
Labels: Royal Mail
posted by Darren Moloney at 12/19/2008 12:22:00 pm
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